Terms and Conditions.

  • Booking Process:

    • By booking an appointment with 'JENNA ELLEN HAIR', you agree to abide by these terms and conditions.

    • You must provide accurate and complete information during the booking process, including your name, contact details, and any relevant preferences or requirements.
       

  • Appointment Confirmation:

    • Your appointment is not confirmed until you receive a confirmation email or notification from us.

    • We reserve the right to decline or cancel any appointment request at our discretion.

    • All bookings made online require a $50 non refundable deposit. 
       

  • In-Salon Appointment Cancellations

    To provide the best experience for all of our clients, we require a deposit and have a cancellation policy in place.

    • A 20% deposit on all colour services is required to secure your appointment.

    • $50 on all other services

    • If you would like to move your appointment and have your deposit transferred, you can do so within one week of the original booking.

    • Cancellations or changes made within 2 days of your appointment will incur an additional 20% cancellation fee.

    • Same-day cancellations or no-shows will be charged 50% of the service cost.

    • All services are non-refundable

    • All deposits are non-refundable

    • If you are not completely satisfied with your service, please contact us within 1 week of your appointment.


      Thank you for understanding and support in keeping our schedule running smoothly!
       

  • Late Arrivals:

    • Please arrive on time for your appointment. We may need to reschedule your appointment if you are more than 15 minutes late and you may be subject to a cancellation fee.
       

  • Services and Pricing:

    • The services offered and their respective prices are outlined on our website or booking platform.

    • Prices are subject to change without notice. Any changes will not affect confirmed bookings.
       

  • Payment:

    • Payment is due at the time of service unless otherwise specified.

    • We accept cash, credit/debit cards, After pay and other payment methods as indicated on our website or booking platform.
       

  • Satisfaction Guarantee:

    • We strive to provide excellent service and customer satisfaction. If you are not satisfied with your appointment, please notify us within 1 week , and we will endeavour to address your concerns.
       

  • Liability:

    • We are not liable for any damages, losses, or injuries incurred during or as a result of your appointment, except where negligence on our part is proven.
       

  • Privacy Policy:

    • We respect your privacy and handle your personal information in accordance with our privacy policy, which can be found on our website. 
       

  • Changes to Terms and Conditions:

    • We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website or booking platform.

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EXTRAS THAT YOU NEED TO KNOW
 
 

  1. Zero Sickness Policy​

    • We have a zero sickness policy, so we kindly ask that you do not come in sick and that you make contact as soon as possible to avoid being charged a late cancellation fee.
       

  2. Appointment Attendance​​

    • We kindly ask that you come to your hair appointment alone. It allows other clients in the salon to enjoy their experiance ​and stops distraction for ourselves & others. 
      Please note: This excludes breastfeeding babies OR if you are needing assistance in anyway. 
       

  3. Arrival Time

    • We do ask that you arrive on time for your appointment so that we don't run behind. If you are running late for any reason, please let us know as soon as possible.​ We only have a small buffer time, so please be aware that if you are later than this, we may not be able to complete your full service or may need to reschedule you. Our carpark allows 90 minutes however we do have an iPad located on our front desk that you can enter your license plate to extend your time to 5 hours.
       

      By booking an appointment with us, you acknowledge that you have read, understood, and agree to these terms and conditions.​