Booking terms and salon policies

Booking process

By booking an appointment with Jenna Ellen Hair, you agree to abide by these terms and conditions.

You must provide accurate and complete information during the booking process, including your name, contact details and any relevant preferences or requirements.

Appointment confirmation

Your appointment is not confirmed until you receive a confirmation email or notification from us.

We reserve the right to decline or cancel any appointment request at our discretion.

All bookings made online require a 20% to 50% non-refundable deposit.

In-salon appointment cancellations

To provide the best experience for all of our clients, we require a deposit and have a cancellation policy in place.

• A 20% deposit on all colour services is required to secure your appointment.
• A 50% deposit is required on all other services.
• If you would like to move your appointment and have your deposit transferred, you can do so within 1 week of the original booking.
• Cancellations or changes made within 3 days of your appointment will incur an additional 20% cancellation fee.
• Cancellations within 24 hours, same-day cancellations and no-shows will be charged 50% of the service cost.
• All services are non-refundable.
• All deposits are non-refundable.

If you're not completely satisfied

If you are not completely satisfied with your service, please contact us within 7 days of your appointment. You will be required to come in to the salon for an in-person assessment of your hair.

We do not make arrangements based on photos. If you are unable to come in to the salon for a proper assessment of your hair, we will be unable to provide any form of compensation.

Thank you for your understanding and support in keeping our schedule running smoothly.

Late arrivals

Please arrive on time for your appointment. We may need to reschedule your appointment if you are more than 15 minutes late, and you may be subject to a cancellation fee.

Services and pricing

The services offered and their prices are outlined on our website and booking platform.

Prices are subject to change without notice. Any changes will not affect confirmed bookings.

Payment

Payment is due at the time of service unless otherwise specified.

We accept cash, credit and debit cards, Afterpay and other payment methods as indicated on our website or booking platform.

Satisfaction guarantee

We strive to provide excellent service and customer satisfaction. If you are not satisfied with your appointment, please notify us within 1 week and we will endeavour to address your concerns.

Liability

We are not liable for any damages, losses or injuries incurred during or as a result of your appointment, except where negligence on our part is proven.

Privacy

We respect your privacy and handle your personal information in accordance with our privacy policy, which can be found on our website.

Changes to these terms and conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website or booking platform.

Zero sickness policy

We have a zero sickness policy, so we kindly ask that you do not come in sick, and that you contact us as soon as possible to avoid being charged a late cancellation fee.

Appointment attendance

We kindly ask that you come to your hair appointment alone. It allows other clients in the salon to enjoy their experience and avoids distraction for ourselves and others.

Please note: this excludes breastfeeding babies, or if you need assistance in any way.

Arrival time

We do ask that you arrive on time for your appointment so that we don't run behind. If you are running late for any reason, please let us know as soon as possible.

We only have a small buffer time, so please be aware that if you are later than this, we may not be able to complete your full service or may need to reschedule you.

Our car park allows 90 minutes, and there's an iPad on our front desk where you can enter your licence plate to extend your time to 5 hours.